If we may say so ourselves, we are a great 'team'. It is important to us that you as a customer feel at home with us and certainly not a number. We invest in relations by getting to know our customers well, so that we can give them the best possible advice.
We are an easily approachable partner for you as a customer. We have an enormous amount of expertise and our critical scrutiny has already saved many customers a lot of hassle and delays. We guide you quickly through all the obligatory processes, so that these do not inconvenience your company.
Our digital file-keeping is complete. Customers are able to view their documents at any time of day or night in the web portal. Customs is also happy to have us around and regularly compliment us on the professional way we work.
We like balance and it is not without reason that our logo is inspired by the yin-yang symbol. We combine hard work with pleasure every now and then. The name Otentic refers to the word 'authentic'. We strive to do our job authentically.
When it comes to quality, we make no concessions. We try to respect the environment as much as possible, for instance, by working in a paperless way more often and by facilitating working from home. And as far as certification is concerned, everything is in order because we are certified as Authorised Economic Operator (AEO).